Autodesk Subscription Frequently Asked Questions (FAQ)
Purchasing Subscription
The Autodesk® Subscription program is easy to use, flexible, and designed to meet the needs of a wide variety of companies and customers. Learn about
- Length of terms and prorated rates
- Subscription for new licenses, upgrades, and network licenses
- Multiyear contracts, migrations, and subscription transactions
- What is the cost of subscription?
- Under what circumstances is subscription available?
- If I’ve already purchased the software, can I still buy subscription?
- Can I purchase more than one year at a time?
- How can I purchase subscription for my network licenses?
- Can I migrate from one product to another and keep my subscription?
- Can I add new seats or new products to a subscription contract?
- Is it possible to delete seats or products from a subscription contract?
- How is the subscription contract expiration date determined?
1. What is the cost of subscription?
The cost varies from product to product. For the most current pricing, please contact us.
2. Under what circumstances is subscription available?
Autodesk Subscription is available when you purchase a new license or upgrade any product to the latest release. It is also available when you cross-grade to any industry-specific product.
For those Autodesk products that are sold without upgrades (referred to as subscription-only products), subscription may be purchased within three years of purchasing the license. Additional fees apply.
All seats of a network license must be on subscription. Any seats added to a network license during the subscription term must also be put on subscription, prorated for the rest of that term.
The basic subscription term is one year; however, multiyear contracts are available. Discounts may apply for multiyear contracts; please contact us for more information.
Please be aware that not all Autodesk software products are available on subscription.
3. If I’ve already purchased the software, can I still buy subscription?
Yes. You can attach subscription to your software as long as the product is the most current version and it is within 1 year of purchase. The license purchase date will be the contract start date. If you do not have a current version of software, you must purchase the most recent version prior to attaching to Subscription.
4. Can I purchase more than one year at a time?
Yes. You can purchase multiyear contracts for up to three years, and qualify for a discount. Contact us for more information.
5. How can I purchase subscription for my network licenses?
If you would like to add a network license to subscription, the entire network must be added. You can purchase subscription for your entire network when you add one or more licenses to it.
6. Can I migrate from one product to another and keep my subscription?
Yes. Autodesk charges only a single migration fee in these cases. To simplify such a migration, the subscription fee you have paid to cover the original product will cover the new industry-specific product for the remainder of your original subscription term. The new subscription fee for the industry-specific product will start when you renew.
Example: A customer has five licenses of AutoCAD® software on subscription. Six months into the subscription contract, the customer decides they want to switch their five AutoCAD licenses to AutoCAD® Architecture. The customer can easily cross-grade their AutoCAD licenses to AutoCAD Architecture, and since their AutoCAD licenses were already placed under subscription, their AutoCAD Architecture licenses are automatically covered under subscription. After one year, based on the purchase date of the initial five AutoCAD licenses on subscription, the customer can then renew their contract for AutoCAD Architecture and continue to receive the benefits and entitlements provided.
7. Can I add new seats or new products to a subscription contract?
You can add new licenses to a subscription contract at any time. The coverage is aligned with the anniversary date of the original contract, and the fee is prorated monthly. The subscription contract number does not change for additional seats or new products.
8. Is it possible to delete seats or products from a subscription contract?
Yes. At the end of the subscription term, you can decrease the number of seats or completely cancel the contract.
9. How is the subscription contract expiration date determined?
If you purchase subscription with the software license, the annual term will commence on the date of purchase to exactly 365 days after that. If you purchase subscription anytime after your initial purchase of the software license, then the subscription term will be back-dated to the original software purchase date, and the subscription fee will be pro-rated to determine cost.
Getting Started and Managing Subscription
Getting started, accessing the Subscription Center, and understanding administrative roles is easy with Autodesk® Subscription. Learn about
- The Subscription Center
- Administrative and management tools, reports, and user types
- Email and Info Center alerts for updates, releases, and new benefits
1. Once purchased, how is subscription delivered?
The contract manager will receive an email invitation with a user ID and temporary password to set up the Subscription Center account. If you cannot locate this email, you can easily request another invitation by visiting Subscription Help.
2. How do I get started? Your contract manager will receive an email from Autodesk or the reseller with a personal access URL inviting you to set up your customer Subscription Center account, or you can go directly to the log-in page.
3. Who within my organization can have access to the subscription benefits?
With Autodesk Subscription, you can set up different user types to manage the various aspects of the subscription contract. You or someone in your organization can assign roles to determine access to features and benefits.
There are three role assignments with varying levels of access to subscription services:
- The Contract Manager (CM) receives renewal notices, and has full contract-related privileges within the Subscription Center. The CM also names users to access the Subscription Center. The CM can assume all three program roles.
- The Software Coordinator (SC) is named by the contract manager to receive email notifications to order or download applicable new releases or extensions. SCs also name users to access the Subscription Center. An SC typically has product responsibilities but also has specific contract-related privileges within the Subscription Center.
- The User is designated by a contract manager or software coordinator to access the members-only Subscription Center, including downloads, training and support (if applicable). This person may also be granted download privileges for extensions and upgrades.
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4. How will I know when new downloads and training materials are released?
As long as you keep your contact information up-to-date, you will receive all emails regarding upgrades and notices about new Subscription benefits and services. Contract Managers and/or Software Coordinators will receive notifications and can forward them to their users.
Users can also click on the News link on the Subscription Center home page for a list of feature releases, or check for alerts in the Info Center from within their software.
5. What if I have multiple subscription contracts?
If you have multiple contracts, you can request that they be consolidated. Click the Subscription Help link in the Subscription Center to send an email request to the Autodesk Business Center. If your contracts have different end dates, please contact us for pricing information.
6. What are the management tools?
The contract administration tools provide reports and tools for managing your licenses and users.
7. What reports are available to help manage subscription?
Coverage and renewal reports are available to contract managers or software coordinators to track license information, check renewal dates, and view product history. If you have more than one subscription contract or reseller, you will have a separate renewal report for each contract or reseller.
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8. How do I manage my team’s use of the features?
Contract managers name others in their company to serve as software coordinators. Software coordinators assist in the administration of the contract(s) and are the primary contact for product fulfillments and other product-specific tasks. Contract managers and software coordinators can designate users to have their own Subscription Center accounts. For each contract, you can use the Access Settings to determine if you want your users to access support, training, or downloads, with a limit of three users per license.
9. How do I update my contact information?
To make sure you always have access to your subscription benefits, it is important to keep your contact information up-to-date. You can make changes to your contact information by clicking on the Contact Information link within Subscription Center or by contact us.
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Using Subscription Features and Benefits
Autodesk® Subscription members receive a host of premium benefits that help you to optimize your Autodesk software investment.
Upgrades
1. What is an upgrade?
An upgrade is a new commercial release of the original software program with a number of noticeable improvements and new features, sold to nonsubscription members for a fee. With subscription, you are eligible to receive any and all upgrades that become available for your products on subscription, during the term of your contract.
2. How do you receive software upgrades?
With subscription, you are notified by email when an applicable release is available. It is very important to keep your contact information up-to-date. You will receive the software upgrade by mail, or you may be able to download it through the Subscription Center. The notification will specify how the upgrade will be made available to you.
3. What are extensions and bonus tools?
Extensions and bonus tools are modular enhancements for your Autodesk software. They can include utilities, content libraries, or plug-ins, and often provide new functionality or features. They are compatible with the base product, and are easy to learn. Extensions and bonus tools are available exclusively to Autodesk Subscription customers via the Subscription Center. Please be aware that not all products release extensions and bonus tools.
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Training
1. What is provided as training?
Subscription members have access to training opportunities, designed by subject-matter experts, including e-Learning lessons, as well as downloadable DVDs, video podcasts, white papers, video tutorials, and webcasts. Subscription members also have access to Autodesk University (AU) class materials.
New and veteran users alike learn about new features, explore expanded functionality or techniques, and master their skill set.
With on-demand access, everyone on your team can stay up to speed without workflow disruptions. Learning resources can be accessed through Info Center (within your software application), or by logging into the Subscription Center. Please be aware that not all products have all types of training.
2. What is e-Learning?
E-Learning modules feature self-paced, interactive lessons for select Autodesk products. Each lesson will include an overview, detailing the lesson’s objectives and prerequisites. Lessons cover concepts, principles, and procedures through demonstrations, simulations, and pop-up tools. Hands-on exercises enable you to practice what you have just learned. An online evaluation tool can help you identify skills gaps, determine which e-Learning lessons will help you most, and gauge your learning progress.
3. What are downloadable DVDS?
Downloadable DVDs are designed for the intermediate to advanced user who requires training on a specific technique. They are developed by industry experts, and include instructional notes and support files. A new release is added to the collection monthly, featuring special techniques and workflow podcasts.
4. What are video podcasts?
Downloadable video podcasts offer tips and tricks in a quick and easily digestible format. These podcasts are available as digital media files for playback on portable media players and computers. They are distributed via an RSS feed so that members receive automatic notifications of new files. Currently, video podcasts are only available for Autodesk® 3ds Max software and Autodesk® Maya® software.
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IT Support
1. What is Autodesk IT Support?
As a subscription member, you will have access to a secure website where you can submit technical questions to Autodesk product support specialists through an interactive online interface. Questions are routed to Autodesk technicians who provide responses through email. The website also includes incident reporting and tracking tools to monitor the status of all questions asked by the customer's organization, as well as all responses provided by Autodesk. Please be aware that not all products include IT support.
2. Who provides Autodesk IT Support?
Support is delivered by Autodesk product support specialists. Our worldwide Autodesk Support Centers are staffed with technicians who have industry-leading expertise and years of experience supporting Autodesk products in real-world customer environments.
3. What types of questions are addressed through IT Support?
Autodesk will respond to questions about Autodesk product installation, configuration, and troubleshooting only. IT Support does not provide training, code de-bugging, consultation, customization, or support for third-party hardware, operating systems, networks, or peripherals.
The Autodesk product support specialists field three types of questions:
- Installation questions relate to product installation processes and options, system requirements, peripheral device setup, and FLEXlm® installation and network deployment.
- Configuration questions relate to product performance tuning, security and administrative settings, file import and export types and variables, database connectivity, and interoperability with the O/S network and peripherals.
- Troubleshooting questions relate to product behavior versus documentation specifications, error messages, file corruption dialogs, Autodesk product interoperability, and data migration between product releases.
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Exclusive License Terms
1. What are the exclusive license terms?
The Subscription program provides product utilization benefits that extend beyond those of the Autodesk Software License Agreement. These exclusive license terms apply to both standalone and networks licenses. They include license rights to use previous versions, or to use licenses at home* or out-of-territory. These license terms may not be available for all software programs or in all locations, so please contact your reseller or view the Terms & Conditions in the Subscription Center for more details.
*Home use is currently not available for the following software products: Autodesk® Maya®, Autodesk® MotionBuilder®, mental ray® Standalone, Autodesk® AliasStudio™, Autodesk® Showcase™, Autodesk® ImageStudio™, Autodesk® Navisworks®.
2. What is the "previous version use" license term?
While on subscription, you are welcome to continue to run previous versions of the software concurrently with the latest release under certain conditions so that, for example, you can prevent production delays.
3. What is the "home use" license term?
Autodesk Subscription allows home use of software licenses that are under subscription under certain conditions. The installation of the software program at a work location is referred to as the “primary license,” and the second installation of the same software license is referred to as the “home use license.”
4. What is the use outside of territory or "extra territory rights" license term?
Autodesk Subscription allows use of software licenses outside of the territory under certain conditions. Contact us for more information
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Knowledge Base
What is the Autodesk Knowledge Base?
The knowledge base offers a unified search of more than 2 million content sources through a single search window. This enhancement feature can be accessed via Subscription Center or within certain 2009 products. The knowledge base provides users with robust search technology, a personalized experience, and segmented content categories. Content categories now encompass solutions, forums, data, downloads, learning resources, and product help files.
Key features include premium content, available exclusively to subscription members only:
- Additional access to an advanced search user interface
- Content segmentation
- Personalized functionality, including hot issues, recent solutions, the Autodesk Solution Toolbar, and RSS feeds
Additional Benefits
What are the additional benefits?
Autodesk continues to develop new ways to add more value to your subscription program. New features are added on an ongoing basis. As soon as new benefits become available, you'll receive a notification via email.
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Accessibility
1. What is the Subscription Center?
The Subscription Center is a password-protected online membership portal where subscription members access all the program features, benefits, and information. Whether you're a manager who needs to update a mailing address or a product user who needs to download the latest extension, you can do it all in the Subscription Center.
2. What is the Info Center?
Info Center is a feature located within 2008+ products that enables subscription members to access the Subscription Center without having to log in. The Info Center link can be found in the upper right hand portion of the screen within the software application.
*Info Center is currently not available in the following software products: Autodesk Maya, MotionBuilder, mental ray Standalone, AliasStudio, Showcase, ImageStudio, Autodesk Navisworks.
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