Autodesk FMDesktop Transition Program
FMDesktop Questions and Answers
What changes have been made to the Autodesk FMDesktop business?
Autodesk has partnered with FM:Systems to provide support for existing Autodesk FMDesktop subscription customers until their subscription term ends. At the time that your term ends you will have the option to renew your FMDesktop subscription with FM:Systems until January 14, 2011. Additionally, as part of the recently announced partnership, Autodesk FMDesktop users who are no longer on subscription can:
- Renew lapsed subscription contracts at the previously paid subscription price and without a penalty charge anytime before January 14, 2011.
- Under subscription, choose to transition their licenses to FM:Systems product licenses without additional costs. Additionally, FM:Systems will offer free training to help facilitate a smooth transition to their product.
Support renewal details will vary depending on the Autodesk FMDesktop subscription end date and FM:Systems renewal date.
What is the plan for Autodesk FMDesktop products?
Autodesk has selected FM:Systems, the Preferred Industry Partner for facilities management, to provide support for Autodesk FMDesktop products and to offer additional options for FMDesktop customers. As an Autodesk FMDesktop customer, you can continue to receive support for the remaining term of your subscription contract and, during that period, consider migration options to FM:Systems’ FM:Interact and FM:Space products.
Can I continue using my Autodesk FMDesktop software?
Yes. As an Autodesk FMDesktop customer, the software is licensed to you under a perpetual license, so you may continue using the existing software indefinitely. However, if you are a current Autodesk FMDesktop subscription customer, FM:Systems will now provide Autodesk FMDesktop support until the end of your Autodesk FMDesktop subscription contract.
What if I need additional FMDesktop licenses?
Additional licenses of Autodesk FMDesktop products are not being sold by Autodesk or FM:Systems.
Will Autodesk continue to invest in facility management and operations?
Yes. The facilities management segment is important to Autodesk. They will continue to leverage model based design and our BIM portfolio to help you manage building performance today and throughout the building lifecycle. Additionally, they will continue to work with strategic partners, like FM:Systems, who support BIM solutions to help complete our workflow.
What do I need to do now?
There is no required action you need to take at this time. FM:Systems will be contacting you shortly to discuss your options. For immediate questions you can contact Bill Jordon of AMS at 973-882-8008 or directly at 860-966-1581. Bill is the Director of Services at AMS CAD + CAFM Solutions and is an expert in FMDesktop and FM:Systems software. He will be happy to discuss the differences between FMDesktop and FM:Interact, provide a demonstration of FM:Interact to you, and discuss your specific migration plan.
FM:Systems Questions and Answers
Why did Autodesk choose to partner with FM:Systems?
FM:Systems is the Autodesk Preferred Industry Partner for facilities management and offers technology that supports Autodesk BIM solutions. They are a major player in the facility management space with a 93% customer satisfaction rating. FM:Systems is uniquely positioned to provide the necessary resources to successfully support you and assist with the development of functionality to integrate BIM solutions with facility management software systems.
How is FM:Systems’ product, FM:Interact, different from FMDesktop?
FM:Interact provides the space management, occupancy management and facility maintenance offered by Autodesk FMDesktop products, and offers these additional capabilities:
Real Estate Portfolio Management |
Lease Administration |
Project Management |
Environmental Sustainability |
Move Management |
Strategic Planning |
Does FM:Systems software support Autodesk® Revit® Architecture software?
Yes. Floor plans and data from Revit Architecture models can be utilized in FM:Interact via a DWF publishing process. The FM:Systems’ Revit Integration Component, which provides a direct link to FM:Interact data in the Revit environment, is being developed by FM Systems and will be available in the first calendar quarter of 2010.
How do I find out more about FM:Systems software?
Contact Bill Jordon, Director of Services at AMS CAD + CAFM Solutions at 973-882-8008 or directly at 860-966-1581. You can also visit the FM:Systems Web site to learn more or to register for free Webinars.
Getting Support Questions and Answers
Who do I contact for support?
If you are an Autodesk FMDesktop customer with an active subscription you can contact the FM:Systems customer support help desk at +1-800-648-8030, ext # 2 or fmdsupport@FMSystems.com. You may also register for FM:Systems customer forums at http://www.FMSystems.com/forums/.
If you have migrated to FM:Interact, you can always contact your AMS project manager directly for technical support.
What if I do not have a current subscription agreement for my Autodesk FMDesktop product? What are my options?
FM:Systems has made special arrangements to give you the opportunity to reactivate lapsed subscription contracts without a penalty or reactivation fee. Please contact FM:Systems at +1-800-648-8030, ext 721 or fmdesktop@fmsystems.com for more information.
Can I purchase FM:Systems solutions?
If you are interested in FM:Systems solutions, and you are an Autodesk FMDesktop subscription customer, you will be able to migrate to FM:Systems products with similar capabilities and with no additional license costs. FM:Systems will provide you the same number of licenses of comparable FM:Systems products as currently licensed by you for FMDesktop. Additional functionality that is not available in the Autodesk FMDesktop products (Real Estate Portfolio Management, Project Management, etc.) and additional seats for current capabilities may be licensed for an additional fee. Please contact AMS CAD + CAFM Solutions for more details on the migration offer.
Will I lose data when migrating from Autodesk FMDesktop products to FM:Interact?
Autodesk and FM:Systems are jointly developing data migration routines to help ensure migration of data. FM:Systems has also developed service offerings to provide migration and training services for you. AMS CAD + CAFM Solutions can also assist you with this process.
How can I get training for FM:Systems software?
FM:Systems will offer special training classes at its headquarters in Raleigh, North Carolina to help you learn FM:Space and FM:Interact. There will be no fee for these training classes for Autodesk FMDesktop customers.
In addition, AMS CAD + CAFM Solutions will offer customized on-site training at your facility for a fee.
Do I have to pay for customer support for FM:Systems software?
FM:Systems will honor your existing Autodesk FMDesktop subscription plan and provide support for Autodesk FMDesktop products during the term of your current Autodesk FMDesktop subscription. If your subscription plan has lapsed, FM:Systems will offer a reactivation plan that provides support for either FM:Systems products or Autodesk FMDesktop products for a year at the subscription price previously paid and without a penalty charge. Support plans for FM:Systems software may be renewed after the first year at FM:Systems’ standard support fees.
Autodesk, DWF, FMDesktop, and Revit are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries. All other brand names, product names, or trademarks belong to their respective holders. Autodesk reserves the right to alter product offerings and specifications at any time without notice, and is not responsible for typographical or graphical errors that may appear in this document. © 2010 Autodesk, Inc. All rights reserved.
AMS CAD + CAFM Solutions Questions and Answers
Who is AMS CAD + CAFM Solutions?
Founded in 1987, AMS CAD + CAFM Solutions was one of the first providers of Autodesk solutions to small and medium sized design firms. As an authorized Autodesk reseller we have consistently been at the forefront of CAD, CAFM and workflow technology. AMS has been providing the architecture, engineering and manufacturing sectors with cutting edge CAD and design automation productivity solutions since we were founded.
In 1997, added Electronic Document Management (EDM) products and services into our solutions offerings, partnering with Cyco, who later became BlueCielo.
In 2002, due to the needs of one of our largest clients, AMS ventured into the CAFM field and became Certified Business Partner with FM:Systems, bringing the same high level of expertise, service and dedication to the facility management community.
In addition, AMS offers a wide variety of third party applications that enhances the AutoCAD environment to meet the specific demands of Architects, Engineers, and Facility Managers alike.
Why use AMS CAD + CAFM Solutions?
AMS CAD + CAFM Solutions has proven its unsurpassed capabilities in FM automation consulting and has implemented highly successful CAFM solutions for several Fortune 500 companies and other large organizations with complex workplace management requirements across the country and across the world. Many of the top pharmaceutical companies have turned to AMS to implement CAFM solutions to fulfill their comprehensive and demanding workplace management goals.
AMS CAD + CAFM Solutions brings extensive experience in the facility management industry and in the latest technology solutions to each client project.
AMS CAD + CAFM Solutions has been the recipient of multiple Autodesk awards, including Fastest Growing Reseller, Sales Excellence, and twice winning the Platinum Club award.
In addition, AMS CAD + CAFM Solutions was the first recipient of the FM:Systems Business Partner of the Year award in 2006.
What are AMS CAD + CAFM Solutions Credentials?
Autodesk Value Added Reseller
Autodesk Authorized Training Center (ATC)
Autodesk Registered Developer (ADN)
Autodesk Authorized Independent Software Vendor (ISV)
Autodesk Registered OEM Developer
FM:Systems Certified Business Partner
BlueCielo Solution Partner (Document Management)
The FMDesktop Transition Program
Take your facility software to the next level
Here are a few things we’d like you to know about FM:Systems:
- FM:Systems is dedicated to providing exemplary support to their customers. In a recent survey, their customers gave them a 93 percent customer satisfaction rating, and they boast a 99 percent customer retention rate. FM:Systems customers enjoy unlimited access to phone, e-mail and Web-based support, as well as frequent best practices Webinars and a User’s Forum.
- FM:Systems prides themselves on developing best-in-class technology that power users find advanced, yet it’s intuitive enough for casual users. They created their software with facility and real estate professionals in mind. Their focus is to bring user-friendly and flexible yet sophisticated software solutions to market that integrate quickly with the systems already in use in your organization.
- They’ve been in business since 1984 and are growing 28 percent year over year, so they’re not going anywhere. They attribute their longevity and recent growth to their commitment to their customers and to developing premier technology.
In other words, you’re in very good hands.
Below are some helpful links and contact information.
Technical Support –If you have a question about FMDesktop, you can contact the FM:Systems technical support team by calling 1-800-648-8030 x 2, e-mailing them at fmdsupport@fmsystems.com
Sales and Product Information – If you’d like more information on FM:Systems products, you may contact AMS CAD + CAFM Solutions by calling us at 973-882-8008.
Customer Support Agreements
If you are an Autodesk FMDesktop customer with an active subscription you can contact the FM:Systems customer support help desk at +1-800-648-8030, ext # 2 or send an email to fmdsupport@fmsystems.com. FM:Systems will honor your existing Autodesk FMDesktop subscription plan and provide support for Autodesk FMDesktop products during the term of your current Autodesk FMDesktop subscription. The FM:Systems Support Team received a 93 percent satisfaction rating from our customers, and can be reached Monday - Friday from 9:00 am - 8:00 pm EST.
If you don't have a current subscription agreement for your Autodesk FMDesktop products, FM:Systems has made special arrangements to give you the opportunity to reactivate lapsed subscription contracts at the same price you previously paid and without a penalty or reactivation fee. Please contact the FM:Systems account team at +1-800-648-8030, ext 721 or send an email to fmdsupport@fmsystems.com. for more information.
Migrating to FM:Interact
Autodesk and FM:Systems have created a special program of software, services and training for FMDesktop customers to minimize the cost and effort required to migrate.
No Additional License Fees
If you are interested in FM:Systems solutions, and you are an Autodesk FMDesktop subscription customer, you will be able to migrate to FM:Systems products with similar capabilities and with no additional license costs. FM:Systems will provide you the same number of licenses of comparable FM:Systems products as currently licensed by you for FMDesktop. Additional functionality that is not available in the Autodesk FMDesktop products (Real Estate Portfolio Management, Project Management, etc.) and additional seats for current capabilities may be licensed for an additional fee. Please contact AMS CAD + CAFM Solutions for more details on the migration offer.
Data Migration
Autodesk and FM:Systems are jointly developing data migration routines to help ensure migration of data. FM:Systems has also developed service offerings to provide migration and training services for you. AMS CAD + CAFM Solutions can assist you with this process.
FM:Systems Software Training
FM:Systems will offer a special training class "FM:Interact Space Management" at its headquarters in Raleigh, North Carolina to help FMDesktop customers learn FM:Systems products. There is no cost for these training classes for FMDesktop Customers. The class schedule for 2010 is : March 23-24, May 18-19, July 20-21, September 21-22, and November 16-17. For more information and to register, please contact Lisa Watson at lwatson@fmsystems.com. AMS CAD + CAFM Solutions can also provide customized on-site training for you and your staff for a fee.
Next Steps
Contact Bill Jordon, Director of Services for AMS CAD + CAFM Solutions at 973-882-8008 (direct: 1-860-966-1581) or bill.jordon@amscad.com to discuss and develop your specific migration plan.
List all pages on Autodesk FMDesktop or search Google for Autodesk FMDesktop
|
